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The project
A US-based hotelier group sought to modernize front desk operations across their diverse portfolio of hotels. The goal was to streamline workflows, enhance guest satisfaction, and automate administrative tasks through a unified digital platform.
The Challenge
- Workflow Analysis: Conducting an in-depth assessment of daily front desk operations across various user roles to identify inefficiencies and pain points.
- Scalable Platform: Developing a multi-property solution adaptable to hotels of varying categories, with distinct access levels for front-end and backend users.
The Solution
- Custom Web & Mobile Platform: Webmantra designed and developed a tailored web application and mobile app to digitize front desk workflows. The solution centralized administrative controls for hotel admins while empowering front desk staff with intuitive tools.
- Automated Operations: Features like shift management, cash log tracking, real-time messaging, maintenance reporting, and compliance checklists reduced manual errors and improved accountability.
- Cross-Property Integration: The platform supports seamless management of multiple hotel profiles, user roles, and operational modules, ensuring consistency and efficiency across all properties.
Features
- Centralized dashboard for multi-property management.
- Hotel profile configuration (branding, policies, user roles).
- Shift scheduling, checklist customization, and training module oversight.
- Cash log audits, maintenance tracking, and real-time reporting.
- Emergency procedure management and incident reporting workflows.
Front Desk Interface (Mobile & Web):
Shift Management:
- Time clock integration and compliance questionnaires.
Operational Tools:
- Maintenance request submissions and real-time alerts.
- Access to PMS links and credit card authentication.
Training & Compliance:
- Incident reporting with audit trails.
Services Provided
- Custom Web Application Development
- Cross-Platform Mobile App Development (iOS/Android)
Design & Technology
- Backend: .NET Core Framework
- Frontend: React Native for Mobile, Responsive Web UI
- Integration: APIs, SMS Gateway, Cloud VPS Hosting
